Careers
Since our inception in 2005, eVŌC Insights has emerged as the leader in improving the customer experience online. What makes us stand out from the rest is our focus on bridging the gap between strategic business objectives and customer needs with innovative online technology and voice of the customer research.
We feel very lucky to do what we enjoy doing every day in our free time: explore, analyze, and evaluate the Web through the customer's eyes. Our clients span across industries and employ a wide range of business models. Regardless of the company we work with or the type of research that we conduct, we have the opportunity to shape and improve Websites to help millions of users across the globe. If you feel you can contribute to this exciting mission, we'd love to hear from you.
eVŌC offers a competitive benefits program, including:
- Medical Benefits
- Dental & Vision Benefits
- IRA Plan
Current Openings
Associate Consultant - Professional Services
eVŌC Insights, LLC is a customer experience consulting firm that provides Web strategy, usability, and "voice of the customer" research to Fortune 1000 companies. We combine technology, market research, and expert analysis to deliver insights into the behavior, thoughts and attitudes of customers online. We have an opening in our San Francisco, CA office for a customer experience associate consultant.
As an associate consultant, you will team up with other consultants as well as engage directly with clients in research projects that help them optimize the effectiveness of their Websites. eVŌC conducts lab-based usability testing and online research, both of which are primary responsibilities as an associate consultant.
Responsibilities
- Assist in design, development, programming and QAing of online surveys
- Conduct quantitative, qualitative and behavioral analysis
- Assist in creation of client presentations
- Transcribe session notes at usability labs
- Some travel likely several days per month
Requirements
Work experience and skills:
- 2 or more years work / internship experience in consulting, market research, statistical analysis, and / or Web usability
- Preferred experience in client services / business environment
- Conversant in the principles and practices of user-centered Web design
- Strong analytical skills, with very high attention to detail
- Proficient in MS Office (Word, PPT, Excel)
- SPSS and/or SAS preferred, but not required
- Web design and programming experience a plus
- Bachelor's degree required
Demonstrated ability to:
- Manage multiple projects simultaneously and adhere to deadlines
- Analyze complex Web design and business problems
- Write and speak clearly
- Deliver compelling business presentations
- Participate in client meetings
- Work effectively both independently and on a collaborative basis
Contact Us
Liz Webb
Managing Partner
jobs@evoc.simplicant.com
Benchmark for satisfaction on Intercept Surveys for highest performing sites is 81%. Likelihood to return for highest performing sites
is 96%.
Do you strive for a better online experience?
Learn how to improve Websites by watching users live as they perform tasks online:
Lab-Based Testing
"I've found eVŌC Insights to be a great source of help when I have unforeseen projects or am in a bind due to shortage of resources on my team. It's nice to have consultants who are not only experts at online usability best practices but can quickly jump in and fill the need at a moment's notice. I don't have to spend a lot of effort getting them caught up to speed and they are so pleasant and professional to work with that there is a good level of acceptance among my internal clients as well."
— Joanne Kok, Manager, Consumer Research, Usability and Insight, Travelocity