eVOC Insights, LLC
225 Bush Street, Suite 1601
San Francisco, CA 94104
(415) 439-8333
eVOC Insights, LLC
1920 Abrams Parkway, #386
Dallas, TX 75214
(214) 887-6400
Benchmark for satisfaction on Intercept Surveys for highest performing sites is 81%. Likelihood to return for highest performing sites
is 96%.
Understand the thoughts, attitudes and behaviors of your customers online with
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"As Boston.com continues to evolve its product strategy to balance the importance of customer experience with overall business requirements, research to validate strategic direction is vital. eVOC has been instrumental in providing effective, focused research in support of key Boston.com initiatives."
— Bob Kempf, Vice President, Product, Boston.com