News & Events
9/17/09 — Blog Post
Seven Deadly Sins of Sign-Up Form Design
8/28/09 — Newsletter
Summer 2009
6/8/09 — Blog Post
Viewing Online Video
5/25/09 — Newsletter
Spring 2009
05/19/09 — Press Release
Research Finds Consumers Are Twice As Likely To Prefer Expedia Versus Travelocity And Orbitz
05/07/09 — eMetrics Conference
eVOC Speaks at eMetrics Conference - Measuring Online Brand Power
4/23/09 — Blog Post
Benchmarking Your Success Part 3
3/12/09 — Blog Post
The Skittles Experiment
2/2/09 — Blog Post
Benchmarking Your Success Part 2
1/19/09 — Blog Post
Methodology Spotlight - Eye Tracking
12/20/08 — Blog Post
Best Practice - Kayak.com
11/17/08 — Blog Post
Benchmarking Your Success Part 1
10/31/08 — Blog Post
Our Newest Addition to the Team
09/26/08 — Blog Post
Checkout Process: How to Prevent Users from ‘Checking Out’
07/24/08 — Press Release
eVOC Insights Launches New Website
06/30/08 — Blog Post
Are Home Pages Relevant?
04/11/08 — Press Release
Research Finds Social Networking Site Facebook Significantly Outperforms MySpace on Security, Ease of Use and Clean Interface
08/24/07 — Press Release
Research Finds Realtor.com Is The #1 Real Estate Site for Finding A Home
07/01/07 — Quirk's Marketing Research Review
Ratings Rate Highly
06/07/07 — MyCustomer.com
Why Voice of the Customer research? Let your customers do the talking
05/30/07 — Harris Interactive
Viator Travel Advisory: Surveys Find More Travelers Booking Trip Activities in Advance, Tightening Supply, Yet Many Still Gambling With Their Vacation
02/13/07 — BusinessWeek.com
Retailers Take a Tip from MySpace
01/17/07 — iMedia
Great Websites Provide Service and Simplicity
09/29/06 — Press Release
Competitive Travel Report Finds Consumer Loyalty for Suppliers Outweighs Online Travel Agencies; But Customer Experience Prevails
09/12/06 — AMA Marketing Research Conference
Brand, Conversion, Satisfaction, Loyalty - How Are You Measuring Customer Experience?
06/16/06 — NPR (KQED)
Generational Technology Divide
04/10/06 — Internet Retailer
Why consumers are more likely to buy electronics from Amazon
05/05/06 — Press Release
Competitive Online Report Reveals Amazon and CircuitCity Preferred Over BestBuy and Walmart
04/19/05 — Media Post
How Can Online Travel Sites Retain Users Through the Transaction?
06/20/05 — HotelMarketing.com
New Report Shows How Users Interact With Travel Sites
06/15/05 — Press Release
eVOC Insights and RelevantView Form a Syndicated Research Partnership and Announce First Competitive Study
Benchmark for satisfaction on Intercept Surveys for highest performing sites is 81%. Likelihood to return for highest performing sites
is 96%.
What will it take to perform a site-wide redesign?
Listen to the 'Voice of Your Customer' and build your case with Lab-Based Testing
"As Ticketmaster.com continues to evolve its product strategy to balance the importance of customer experience with overall business requirements, research to validate strategic direction is vital. eVOC has been instrumental in providing effective, consumer focused user test and survey research in support of key Ticketmaster.com initiatives."
— Robert Franklin, Director, Product Management, Ticketmaster