Newsletter
8/26/09 — Summer 2009
- Summer 2009 Newsletter Home
- Welcome!
- Top Ten Questions for a Site Redesign
- Understanding The Online Decision Process: Open Web Research
- Ask eVŌC: When should I use Lab-Based Usability Testing vs. Web-Based Testing?
5/15/09 — Spring 2009
Summer 2009 Announcements
eVŌC Has Gone Social!
For updates on the latest in the world of voice of customer research, please visit us on Twitter, LinkedIn, and Facebook.
New Travel Case Study
eVŌC helped Royal Caribbean improve its online travel agent experience.
Ask eVŌC
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Popular Blog Posts
Best Practices: Viewing Online Video
There's no doubt about it–online video has arrived. According to eMarketer, comScore reported that US Internet users viewed 12.7 billion online videos during November 2008 alone, and that more than 77% of US Internet users (146 million) watched an average of 87 videos per viewer. They also predict the trend continuing with online video viewing reaching 88% of US Internet users by 2012.